Terms of Business

By booking a consultation or event, you acknowledge that you have read, understood and agree to the terms and conditions outlined below.

Booking

Once a session has been booked, a confirmation of the booking will be sent with details of the venue, time and any other information that is required to ensure the session runs smoothly.  All instructions must be followed to ensure the safety of all those involved.  Failure to do so may result in the cancellation of the session with no refund.

It is the responsibility of the owner to ensure that they are available at the correct time, on the correct day of the consultation.  Failure to do so may result in the cancellation of the consultation or event with no refund.

Payment

The balance of the training session must be paid in full at the time of the session.  Payment is accepted by cheque, cash  or bank transfer at the time of the consultation.

Refunds and cancellations

If less than 24 hour’s notice is given to cancel the consultation, a fee may be charged.  All other cancellation and refund requests will be at the discretion of Diana Hill-Trevor and dependent on the individual circumstances.

 Attendance

To ensure you gain the most from the session, all family members or friends who come into regular contact with the dog(s) are encouraged to be present, although it is advised that children under the age of 5 have an adult who is able to supervise.

Safety and Responsibility

In order to ensure my own personal safety and that of your dog, it is essential that all dog(s) are placed securely on a harness prior to my arrival.  All instructions during the consultation must be followed to ensure the safety of all of those involved.  Failure to do so may result in the cancellation of the consultation with no refund.

Although every precaution is taken to ensure the highest safety standards, the safety of both yourselves, your pets and your property remains your responsibility;

• By booking a consultation, you are accepting that participating in the training and modification of your dog’s behaviour may pose a risk of injury to yourself and your dog.  You also are accepting responsibility for ensuing that anyone who accompanies you to a consultation is aware that they do so at their own risk.

• By booking a consultation, you are accepting that Diana Hill-Trevor will not take responsibility for any accidental damage to property owned by yourself and if damage is made to any property of Diana Hill-Trevor, this will be replaced or fully compensated.

If any accidents or injuries occur, they must be immediately reported to Diana Hill-Trevor at the time they occurred to ensure the correct safety protocols are followed.

Insurance

Diana Hill-Trevor is fully insured with Cliverton with the ‘Pet Trainers and Behaviourists Insurance Cover’.

Privacy Policy 

Unless required by law, public interest or you give your consent, information which you supply will be kept confidential.

​Clients:

By paying the deposit you are giving permission for Diana Hill-Trevor to obtain, store or share the following information set out below, under the new general data protection regulations:

​1. Save your report and contact information on a password protected computer that is stored in a locked premises.  This will be saved for the duration of your dog’s treatment and for 2 years thereafter.  This is to ensure that any further contact regarding any behavioural concerns, or incidents that occur, can be properly investigated from the history and treatment that has been advised.

2. Occasionally use photos of your dog and mention of your dog in my blog, on my website and in training material.

​Website Users:

The business website is hosted by Siteground.com.  Your data may be stored through Siteground.com’s data storage, databases and the general applications. They store your data on secure servers behind a firewall.

Google Analytics is used to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.

If anyone has used the ‘contact me’ page, this information is not stored other than on the email that it was sent.  Emails can only be accessed on a password protected phone and a password protected computer that is stored in a locked premises. If you would like your enquiry email to be deleted from the server, please contact me at diana@hill-trevor.co.uk.

Diana Hill-Trevor reserves the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon posting on this website. If material changes are made to this policy, Diana Hill-Trevor will notify you that it has been updated, so that you are aware of what information is collected and how it is used.