The EU General Data Protection Regulations (GDPR) require all services to treat personal information collected or handled securely and maintain accurate records as to how this information is stored and used. This policy details the information regarding personal data that the DogsandDiana (Diana Hill-Trevor) website collects, stores and uses.
Who is I?
Diana Hill-Trevor (sole trader) provides dog behavioural training. The registered address is 4 Eversleigh Road, London SW11 5UZ.
How do I collect personal information from you?
Diana Hill-Trevor collects personal information via the following means:
- when you send me an email, either directly or via the contact me link on the website
- when you call me on the telephone
- by SMS
What type of information is collected from you?
The personal information we collect might include:
- Your name and contact information (including email address and phone number) which you provide to me when you telephone me, send me an email, or communicate in any other way
- Other information relevant to client enquiries e.g. what your dog training requirements are
- Invoicing information (including company name and invoice address) which you provide to me when you choose to purchase my paid services
For example, we may monitor how many times you visit, which pages you go to, traffic and location data, IP address, operating system and browser type. This information helps us to build a profile of our users. Most of this data is aggregated or statistical, which means that we cannot identify you individually.
Only the IP address could be used to identify you individually (indirectly through your ISP and only by the relevant authorities). Your IP address is only stored in log files that are deleted after 30 days.
How is your information used?
Collecting this data helps me understand what you are looking for from my business, enabling me to deliver improved products and services, and in particular for the following reasons:
- to contact you in response to a specific enquiry or request
- to collect payments and send invoices and statements
- to supply products and services
- to notify you of changes to our legal terms or compliance requirements etc
- to contact my customers relating to past, present and future services
- to inform you off any changes to class times/locations/cancellation of classes
We will not contact you for marketing purposes, however, if you are an existing client, we may contact you with regard to information about services being provided to you if the need arises.
Who has access to your information?
We will never lease, distribute or sell your personal information to third parties unless we have your permission or the law requires us to.
Third Party Service Providers working on our behalf: We may pass your information to our third party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example our website hosting provider). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service.
How you can access and update your information?
The accuracy of your information is important to us. If you change email address, or any of the other information we hold is inaccurate or out of date, please contact me.
You have the right to ask for a copy of the information DogsandDiana/Diana Hill-Trevor holds about you or to ask for it to be removed. I will only remove data I hold on you if we are not legally obliged to retain it (e.g. for tax or contractual purposes).
I will ask you to provide formal proof of identity before releasing, editing or removing any of your information.
4 Eversleigh Road, London SW11 5UZ
Tel: 07703 219091
Security precautions in place to protect the loss, misuse or alteration of your information
I am committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure I have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Diana Hill-Trevor will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
I follow generally accepted industry standards to protect the information submitted to us, both during transmission and once we receive it. We maintain appropriate administrative, technical and physical safeguards to protect Personal Data against accidental or unlawful destruction, accidental loss, unauthorized alteration, unauthorized disclosure or access, misuse, and any other unlawful form of processing of the Personal Data in our possession. This includes, for example, firewalls, password protection and other access and authentication controls. I use SSL and TLS encryption technology to encrypt data during transmission through public internet (your enquiry form submissions and their transmission via email services to us).
However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. We cannot ensure or warrant the security of any information you transmit to us or store, and you do so at your own risk. We also cannot guarantee that such information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards. Once I receive your information, I make our best effort to ensure its security on our systems. If you believe your Personal Data has been compromised, please contact us.
Any hard copy forms are stored for up to 1 year and then destroyed.
Use of ‘cookies’
Like many websites, this site uses Google Analytics (GA) to track user interaction. We use this data to determine the number of people using our site, to better understand how they find and use our web pages and to see their journey through the website.
Although GA records data such as your geographical location, device, internet browser and operating system, none of this information personally identifies you to us. GA also records your computer’s IP address which could be used to personally identify you but Google do not grant us access to this. We consider Google to be a third party data processor (see below).
Disabling cookies on your internet browser will stop GA from tracking any part of your visit to pages within this website.
Links to other websites
In addition, if you linked to my website from a third party site, I cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.
There may be instances where my website features social sharing buttons, which help share web content directly from web pages to the respective social media platforms. You use social sharing buttons at your own discretion and accept that doing so may publish content to your social media profile feed or page. You can find further information about some social media privacy and usage policies in the third party processors section below.
If you email me directly, or via an email mailto hyperlink the email is transmitted to me via the Simple Mail Transfer Protocol (SMTP). Depending on your email provider, the email contents may or may not be encrypted from the point at which it leaves your computer, until it reaches your email provider or in some cases, until it reaches me. I have no control over this, but most popular email providers like Gmail do provide end-to-end encryption.
Receiving communications from Dogs and Diana
- Service alerts and announcements
As required, Diana Hill-Trevor may email a service-related announcement e.g. if a class is cancelled or changed for any reason, I might send clients an email to notify them of this. These communications are not promotional in nature
- Customer service
In accordance with the user’s option, I regularly respond to users’ service requests and account enquiries via email or telephone.
About this website’s server
This website is hosted in a virtual server by Siteground within a secure UK data centre. The server may only be accessed by authorised personal and we have taken numerous security precautions including:
- Anti-Virus and Anti-Malware scans (passive and active)
- Secure SSH (Secure Shell) access with private/public key and password authentication for access by authorised personnel only
- Firewall locking down all but essential ports
- Security settings applied so server meets the technical level of PCI (Payment Card Industry) security requirements.
- Regular backups to secured backup storage
Our third party processors
We use a number of third parties to process personal data on our behalf.
- WordPress – Data is transferred outside of the European Economic Area to United States under the protection of EU/US Privacy Shield.
- Google Analytics – Data is transferred outside of the European Economic Area to United States under the protection of EU/US Privacy Shield.
16 or Under
I am concerned about protecting the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian’s permission beforehand whenever you provide me with personal information.
I will report any unlawful data breach of this website’s database or the database(s) of any of our third party data processors to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.
Our lawful basis for processing this data
I will ensure we have your permission to use the data necessary for the fulfilment of services provided or in order to take steps to procuring further orders.
Diana Hill-Trevor/DogsandDiana will retain personal data we process on behalf of my customers for as long as needed to provide my services. I will retain this personal information as necessary to comply with my legal obligations, resolve disputes and enforce my agreements. The Data will be reviewed at least annually.
Review of this Policy
I keep this Policy under regular review but I may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.
Any questions regarding this Policy and our privacy practices should be sent by email to firstname.lastname@example.org
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